fbpx

Privacy Policy

Q: Where should I send my product for repair?

Send your product to the Service Centre in our Headquarters, located at No. 65, Ubi Avenue 1, S408939, Singapore (Opening hours: 9am to 5pm from Mondays to Fridays & 9am to 1pm on Saturdays. Closed on Sundays & Public Holidays).
The nearest MRT station is the MacPherson station (CC10) on the Circle Line. From Exit B, head east on Arumugam Road (about 100m), keeping to the right side of the road. Turn right after Antioch@MacPherson Building, walk about 120m on the passage way (along Geylang River). Cross the pedestrian bridge and you will see our headquarters (just right next to the Starhub Green building).

Bring your product to any of our nationwide OSIM Stores and they can send it back to the Service Centre located in our Headquarters without any delivery charges. Note however that you will only be able to collect your product at the Service Centre after the repair/evaluation is complete.

A Product Valet Service is available ($28 per trip) for small to medium sized products if you do not have time to visit us personally to send in or collect your product. Massage chairs and massage sofa series collection are chargeable at $98 for products out of warranty. Kindly contact the Service Centre to schedule your requirements (note: customers who purchase extended warranty for their product are entitled to the Product Valet Service for free).

Contact us directly via live chat on www.osim.com for almost instant assistance before you bring your product to us. We might be able to help you from your desktop! Even if we are not able to response to you immediately, we will attend to you if you input your name, email and contact number in the chat window. Opening hours: 9am to 5pm from Mondays to Fridays & 9am to 1pm on Saturdays. Closed on Sundays & Public Holidays.

Call us via our Customer Service Hotline (+65 67411538) for further assistance. However, kindly note that we might not be able to answer your queries immediately if there is often a queue for this option. If you are not able to reach us, please leave a message on the voice mail system and we will reply within the next 24 working hours.

OSIM PERSONAL DATA PROTECTION POLICY
This OSIM Personal Data Protection Policy (“PDP Policy”) sets out how OSIM International Pte Ltd (Co. Reg. No. 198304191N) (“OSIM” or “us” or “we” or “our”) collects, uses and discloses your Personal Data.
PERSONAL DATA
In this PDP Policy, “Personal Data” refers to any data, whether true or not, about an individual who can be identified (a) from that data; or (b) from that data and other information to which we have or are likely to have access, including data in our records as may be updated from time to time.

Examples of such Personal Data you may provide to us include your name, NRIC, passport or other identification number, telephone numbers, mailing address, email address, network data and any other information relating to any individuals which you have provided us in any forms you may have submitted to us, or via other forms of interaction with you.

COLLECTION OF PERSONAL DATA

Generally, OSIM collects Personal Data from you or from your authorised representatives (i.e. persons whom you have authorised, persons who have been validly identified as being you or your authorised representative pursuant to our then-current security procedures), from third parties, or from publicly available sources in the following ways:

  1. when you submit forms relating to or purchase or use any of our products or services;
  2. when you interact with our personnel, agents, sales representatives or customer service officers, including via telephone calls, SMS, mail, face-to-face meetings and emails;
  3. when you respond to our queries or you request that we contact you or be included in an email or other mailing list;
  4. when you respond to our surveys, promotions or other incentives;
  5. when we receive references from business partners and third parties, for example, where you have been referred by them;
  6. when you submit your Personal Data to us for any other reasons; and
  7. when you use our mobile applications or our website.

If you provide us with any Personal Data relating to a third party (e.g. information of your spouse, children, parents, and/or employees), by submitting such information to us, you represent to us that you have obtained the consent of the third party to provide us with their Personal Data for the respective purposes.

PURPOSES FOR COLLECTION, USAGE AND DISCLOSURE

OSIM collects, and may use and disclose your Personal Data for the following purposes (“Purposes”):

  1. To allow us to provide you access to products and services and any relevant customer support;
  2. managing the administrative and business operations of OSIM or any of its related corporations and complying with internal policies and procedures;
  3. facilitating business asset transactions (which may extend to any mergers, acquisitions or asset sales) involving OSIM or any of its related corporations;
  4. matching any Personal Data held which relates to you for any of the purposes listed herein;
  5. resolving complaints and handling requests and enquiries;
  6. preventing, detecting and investigating crime and analysing and managing commercial risks;
  7. providing media announcements and responses;
  8. monitoring or recording phone calls and customer-facing interactions for quality assurance, employee training and performance evaluation and identity verification purposes;
  9. organising promotional events;
  10. legal purposes (including but not limited to obtaining legal advice and dispute resolution);
  11. conducting investigations relating to disputes, billing or fraud;
  12. meeting or complying with any applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory bodies which are binding on OSIM (including but not limited to responding to regulatory complaints, disclosing to regulatory bodies and conducting audit checks, due diligence and investigations); and
  13. purposes which are reasonably related to the aforesaid.

Where permitted under the Act, OSIM may also collect, use and disclose your Personal Data for the following “Additional Purposes”:

  1. conducting market research and surveys to enable us to understand and determine customer preferences and demographics to develop special offers and marketing programmes in relation to our products and services, and to improve our service delivery and our customers’ experience at our touchpoints;
  2. providing additional products and services and benefits to you, including promotions, loyalty and reward programmes from OSIM;
  3. data analytics and research;
  4. matching Personal Data with other data collected for other purposes and from other sources (including third parties) in connection with the provision, marketing or offering of Products and Services by OSIM;
  5. leads generation and management for marketing OSIM’s Products and Services;
  6. administering contests, competitions and marketing campaigns, and personalising your experience at OSIM’s touchpoints;
  7. communicating to you advertisements involving details of our Products and Services, special offers and rewards, either to our customers generally, or which we have identified may be of interest to you (including but not limited to upselling, cross selling and online marketing);
  8. organising promotional events;
  9. purposes which are reasonably related to the aforesaid.

In relation to particular products and services or in your interactions with us, we may also have specifically notified you of other purposes for which we collect, use or disclose your Personal Data. If so, we will collect, use and disclose your Personal Data for these additional purposes as well, unless we have specifically notified you otherwise.

DISCLOSURE OF PERSONAL DATA

OSIM will take reasonable steps to protect your Personal Data against unauthorised disclosure. Information provided by you is not sold to other parties for any commercial purposes.

Notwithstanding the above, subject to the provisions of any applicable law, your Personal Data may be disclosed, for the purposes listed below (where applicable), to the following:

  1. OSIM’s business units, related corporations and employees to provide products and services to you, address your questions and requests in relation to your customer accounts, subscription and billing or order arrangements with us as well as our products and services, to activate, deactivate, install, maintain and operate our systems and/or services;
  2. companies providing services relating to insurance and consultancy to OSIM;
  3. agents, contractors or third party service providers who provide operational services to OSIM, such as courier services, telecommunications, information technology, payment, printing, billing, payroll, processing, technical services, training, market research, call centre, security or other services to OSIM;
  4. any business partner, investor, assignee or transferee (actual or prospective) to facilitate business asset transactions (which may extend to any merger, acquisition or asset sale) involving OSIM or any of its related corporations;
  5. vendors or third party service providers in connection with marketing promotions and services offered by OSIM;
  6. our professional advisers such as auditors and lawyers;
  7. relevant government regulators, statutory boards or authorities or law enforcement agencies to comply with any laws, rules, guidelines and regulations or schemes imposed by any governmental authority; and
  8. any other party to whom you authorise us to disclose your Personal Data to.

In addition, where permitted under the Act and subject to the provisions of any applicable law, your Personal Data may be disclosed, for the Additional Purposes, to OSIM’s agents or other third party service providers in connection with promotions and services offered by OSIM.

OSIM may disclose your Personal Data to OSIM’s related corporations for the purpose of allowing OSIM’s related corporations to collect, use, and disclose your Personal Data for all of the same purposes for which OSIM is allowed to collect, use, and disclose your Personal Data. OSIM’s related corporations include OSIM’s subsidiaries, holding companies, and the subsidiaries of all of OSIM’s holding companies up to OSIM’s ultimate holding company.

CONTACT VIA TELEPHONE NUMBER(S)

If you have provided your telephone number(s), OSIM may contact you using such UK telephone number(s) (including via voice calls, SMS, fax or other means) with information about our products and services (including discounts and special offers).

WITHDRAWAL, ACCESS AND CORRECTION

You may withdraw your consent to any of the aforementioned purposes at any time by emailing us at cs@OSIM.co.uk.

You may also request for access to and/or correction of your Personal Data which OSIM has collected from you by contacting OSIM’s Data Protection Officer at cs@OSIM.co.uk.

RETENTION

OSIM will retain your Personal Data for the duration of time to carry out the purposes for which your personal data was collected, for the other purposes set out in this policy, for business purposes and as required by relevant laws.

GOVERNING LAW AND JURISDICTION

This PDP Policy shall be governed by and construed in accordance with the laws of The UK. The parties irrevocably agree to submit to the non-exclusive jurisdiction of the courts of The UK as regards any claim or matter arising in relation to this Policy. The Contracts (Rights of Third Parties) Act (Cap. 53B) shall not apply to the Policy.

UPDATES TO THE POLICY

OSIM reserves the right, at any time and without notice, to add to, change, update or modify this PDP Policy, simply by notifying you of such change, update or modification. If we decide to change our personal data protection policy, those changes will be notified on our website or via other suitable methods. Any such change, update or modification will be effective as stated in the PDP Policy.

Security

OSIM operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers.

OSIM uses SSL encryption together with a Secure Server ID. SSL encrypts and protects personal and credit card information that you send us. Information such as your credit card numbers, names, addresses and phone numbers that you send us are safe from unauthorized third parties as it travels over the Internet. The Secure Server ID guarantees that your transactions are taking place on OSIM’s server and not a third-party host.

If you’re using certain older versions of Netscape Communicator or Microsoft Internet Explorer, you may encounter a root certificate expiry notice when attempting to access a secure page. Netscape Communicator version 4.05 or earlier, Microsoft Internet Explorer 4.01 for Macintosh, and Microsoft Internet Explorer 4.5 for Macintosh include a root CA certificate that expired at the end of 1999. If you choose to continue, you will still be able to establish an authenticated and encrypted SSL session.

To avoid this, please upgrade to the latest version of Netscape Communicator or use Microsoft Internet Explorer. If you use Internet Explorer 4.01 for Macintosh and 4.5 for Macintosh, please upgrade to Internet Explorer 4.51 or later.

You acknowledge that you are aware of security and privacy limitations, including but not limited to:

  1. the limitation of security, privacy and authentication measures and features in our system;
  2. that data or information on the Service may be subject to eavesdropping, sniffing, spoofing, forgery, spamming, “impostering”, tampering, breaking passwords, harassment, fraud, electronic trespassing, hacking, nuking, system contamination (including, without limitation, viruses, worms and Trojan horses) causing unauthorized, damaging or harmful access and/or retrieval of information and data on your computer;
  3. may be subject to other security or privacy hazards; or
  4. may not reach its destination or may reach an erroneous address or recipient.
Passwords

A password is required to login to access our Web Site’s member features. You are not to disclose your password to any third parties nor share it with any person/s not authorised to share this knowledge.

Aside from the unforeseen circumstance of unauthorised hacking into your computer systems, or theft of your own records, your password remains your sole responsibility. If you lose control of your password, it is highly likely that you will lose control of your access to our Web Site, and you may be subject to legally binding action (such as contracts entered into) made on your behalf.

If you suspect that your password has been compromised for any reason whatsoever, kindly let us know immediately, and make arrangements to change your password.

Personally Identifiable Information

OSIM gathers the following types of information from users:

  1. Information that users provide through optional, voluntary submissions. These are voluntary submissions to register as members, to receive our electronic newsletters, to participate in our message boards or forums, to email a friend, and from participation in polls and surveys;
  2. Information OSIM gathers through aggregated tracking information derived mainly by tallying page views throughout our sites. This information allows us to better tailor our content to readers’ needs by helping our advertisers and sponsors better understand the demographics of our audience

Following registration, you can review and change the personal particulars you submitted during registration. You must promptly update your information if it changes. Once posted, you cannot change or remove any public postings made in our chat rooms or other message areas or the feedback areas.

We will retain in our files information you have requested to remove in some circumstances, such as to resolve disputes and troubleshoot problems. Further, such prior information is never completely removed from our databases due to technical constraints and the fact that we back up our systems. Therefore, you should not expect that all of your personally identifiable information would be completely removed from our databases in response to your requests.

Usage Tracking

OSIM tracks user traffic patterns throughout all of our sites. However, we do not correlate this information with data about individual users. OSIM does break down overall usage statistics according to a user’s domain name, IP address, browser type and MIME type by reading this information from the browser string (information contained in every user’s browser).

OSIM sometimes tracks and catalogues the search terms that users enter in our Search Engine, but this tracking is never associated with individual users. We use tracking information to determine users’ content preferences, based on traffic in those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us to build a better service for you.

Cookies

“Cookies” are small text files stored on your computer. The cookie itself does not contain personal information, but contains information about your activity on our site to let us know whether you are a prior customer and to provide certain unique features to you. We do not use cookies to handle any financial information. The only personal information a cookie can contain is information you supply yourself.

A cookie cannot read data off your hard disk or read cookie files created by other sites. OSIM uses cookies to track user traffic patterns. You can refuse cookies by turning them off in your browser. If you have set your browser to warn you before accepting cookies, you will receive the warning message with each cookie.

This site requires you to have enabled cookies on your browser in order to tailor the shopping experience and to store information such as a shopping cart.

Website Policy

Q: Where should I send my product for repair?

Send your product to the Service Centre in our Headquarters, located at No. 65, Ubi Avenue 1, S408939, Singapore (Opening hours: 9am to 5pm from Mondays to Fridays & 9am to 1pm on Saturdays. Closed on Sundays & Public Holidays).
The nearest MRT station is the MacPherson station (CC10) on the Circle Line. From Exit B, head east on Arumugam Road (about 100m), keeping to the right side of the road. Turn right after Antioch@MacPherson Building, walk about 120m on the passage way (along Geylang River). Cross the pedestrian bridge and you will see our headquarters (just right next to the Starhub Green building).

Bring your product to any of our nationwide OSIM Stores and they can send it back to the Service Centre located in our Headquarters without any delivery charges. Note however that you will only be able to collect your product at the Service Centre after the repair/evaluation is complete.

A Product Valet Service is available ($28 per trip) for small to medium sized products if you do not have time to visit us personally to send in or collect your product. Massage chairs and massage sofa series collection are chargeable at $98 for products out of warranty. Kindly contact the Service Centre to schedule your requirements (note: customers who purchase extended warranty for their product are entitled to the Product Valet Service for free).

Contact us directly via live chat on www.osim.com for almost instant assistance before you bring your product to us. We might be able to help you from your desktop! Even if we are not able to response to you immediately, we will attend to you if you input your name, email and contact number in the chat window. Opening hours: 9am to 5pm from Mondays to Fridays & 9am to 1pm on Saturdays. Closed on Sundays & Public Holidays.

Call us via our Customer Service Hotline (+65 67411538) for further assistance. However, kindly note that we might not be able to answer your queries immediately if there is often a queue for this option. If you are not able to reach us, please leave a message on the voice mail system and we will reply within the next 24 working hours.

Terms and Conditions
This is an important section of the Web Site explaining the terms and conditions you are agreeing to when you use and/or shop from the OSIM.com Web Site.
Copyright
Copyright © 2019 OSIM International Pte. Ltd. All rights reserved. Copyright in the Web Site, and in the information and materials therein and in their arrangement are owned by OSIM International Pte. Ltd. (“OSIM”) unless otherwise indicated.

No part or parts hereof may be reproduced, distributed, copied, adapted, modified, republished, displayed, broadcast, performed, transferred, sold, hyperlinked, framed or transmitted or be used to create derivative works from, in any manner or any means or stored in an information retrieval system without the prior written permission of OSIM.

However, you may download and print the information and materials on this Web Site for personal, non-commercial use only provided you do not modify, retransmit, distribute or further reproduce the Material and you retain all copyright and other proprietary notices contained in the Material.

You may not, without the prior written permission of OSIM, insert a hyperlink to this Web Site or “mirror” or frame any Material contained on this Web Site on any other server.

Trade Marks
The “OSIM” trade mark and logo (“OSIM Trade Marks”) are registered trademarks owned by OSIM. OSIM and its business partners also have trademark rights in other marks contained in the Web Site (“Other Marks”). The OSIM Trade Marks and the Other marks shall be collectively referred to as “Trade Marks.”

Nothing on this Web Site should be construed as granting, by an implication, estoppel or otherwise, any licence or right to use any of the Trade Marks displayed on this Web Site without the prior written permission of OSIM.

The name of OSIM or the Trade Marks may not be used in any way, including in advertising or publicity pertaining to the distribution of Material on this Web Site without the prior written permission of OSIM.

OSIM prohibits use of the Trade Marks as a “hot” link or deep link to any site unless the establishment of such link is approved in advance, by OSIM in writing.

Modification of Web Site and Terms and Conditions
The information, materials (including names, images, pictures, logo and icons, text, images, graphics, links, sound files, animation files, video files or other items and their arrangement), data and arrangement (collectively “the Materials”) herein contained in this Web Site and the Terms and Conditions and descriptions that appear are subject to change at the sole discretion of OSIM.
No Unlawful or Prohibited Use
As a condition of your access of this Web Site, you warrant to OSIM that you will not use this Web Site for any purpose that is unlawful or prohibited by these Terms and Conditions.
Liability Disclaimers

The Materials contained in this Web Site are provided “as is”, “as available”. OSIM does not warrant the accuracy, adequacy or completeness of this Material.

No warranty of any kind, implied, expressed or statutory, including but not limited to the warranties of non-infringement of the third party’s rights, title, satisfactory quality, merchantability, fitness for any particular purpose and freedom from any computer virus or other malicious, destructive or corrupting code, programme or macro, is given in conjunction with the information and materials contained in or linked to this Web Site.

This Web Site may include publications with technical inaccuracies or typographical errors that will be corrected as they are discovered at OSIM’s sole discretion. Also, changes are periodically added to the material contained herein. These corrections and changes may be incorporated into the Web Site at a later date.

OSIM may at any time make modifications, improvements and/or changes to these Terms and Conditions and the Materials (particularly the names, images, pictures, logo and icons) displayed on the Web Site or products and services referred to within, with or without notice. Advice (if any) received via this Web Site should not be relied upon for personal, legal or financial decisions and you should consult an appropriate professional for specific advice tailored to your situation.

OSIM shall in no event be liable for any damages, loss or expense including without limitation, special damage, or consequential damage, or economic loss arising from or in connection with:

  1. any access, use or the delay or inability to access or use this Web Site, or reliance on the Materials and/or any other information contained in this Web Site;
  2. any system, server or connection failure, error, omission, interruption, delay in transmission, or computer failure;
  3. any use of or access to any other web site linked to this Web Site;
  4. any services, products, information, date, software or other material obtained from this Web Site or from any other web site linked to this Web Site,

even if OSIM or its agents or employees are advised of the possibility of such damages, losses and expenses. This exclusion clause shall effect to the fullest extent permitted by law. If you are dissatisfied with any portion of this Web Site, or with any of these Terms and Conditions of use, your sole and exclusive remedy is to discontinue using this Web Site.

Links to Third Party Sites

The Web Site may contain links to or references to other web sites that may be accessed or which may originate outside the boundaries of the Web Site and which information OSIM will have no control. Therefore, OSIM shall have no obligation or responsibility regarding any content derived, obtained, accessed within through or outside of the Web Site. OSIM’s inclusion of links to such web sites does not imply any endorsement or verification of the material on such web sites or any association with their operators, and such web sites shall be accessed at the user’s own risk.

Governing Law & Jurisdiction

By accessing this Web Site and/or using the materials, facilities and/or services offered through this Web Site, you agree that The UK law (including without Limitation, the provisions of the Evidence Act (Cap. 97) and the Electronic Transactions Act (Cap. 88) shall govern such access and the provision of such materials, facilities and/or services and you agree to submit to the non-exclusive jurisdiction of the The UK courts.