We bought from the stall in the Trafford centre and Gareth was so helpful and friendly. He let us try all the models, giving us his honest opinion and experience with the chairs. Right up to and after delivery Osim kept in touch with us to let us know the timeliness of our delivery and that we could reach out if we had any problems or questions. We received 2 lovely free gifts as well, and we absolutely love the uDevine we bought!